This certificate endorsed by the Western Association of Food Chains (WAFC) provides grocery employees access to a consistent curriculum and also meets the needs of other segments of the retail industry.
The program serves both entry-level job candidates and incumbent employees.
Program Length: The program is approximately three to six quarters long, depending on full or part-time attendance and the time students need to satisfactorily complete all graduation requirements.
Important Note: Taking the COMPASS test is not required for this certificate.
CAS 105, Keyboarding 3CR
RBM 123, Customer Services Strategies 5CR
RBM 129, Speaking for Success 5CR
RBM 133, Effective Selling 5CR
RBM 159, E-Commerce Principles 4CR
RBM 162, Social Media Marketing 5CR
RBM 164, Marketing Communications 5CR
RBM 166CAP, Successful Career Development 5CR
RBM 168, Consumer Behavior 5CR
RBM 201, Introduction to Business Etiquette 5CR
|Course Number||Class Title||Credits|
|RBM 105||Fundamentals of Organizational Behavior||3|
|RBM 109||Principles of Retailing||3|
|RBM 111||Essentials of Business Communication||3|
|RBM 113CL||Business Technology for Retail Applications||3|
|RBM 115||Human Resource Management||3|
|RBM 117||Principles of Management||3|
|RBM 119||Financial Management||3|
|COLL 102||College Success for All||3|
Emphasizes the human factor in business, the job of the supervisor, human relations, the art of leadership and converting policy into action, job analysis and performance, how and when to discipline, and effective supervising techniques for a diverse workplace.
Discover the methods and techniques of marketing research and the principles on which they are based. Includes the elements of the research process, evaluation and effective presentation of findings.
Provides an introduction to retail management operations and merchandising. Covers retail target markets, trading area analysis and site selection, retail organization, buying, handling financial management of merchandise, development of retail image, customer service, and control of retail operations.
Prepares students to communicate effectively in business settings by helping them develop superior written and oral communication skills. This course focuses on traditional and web-based forms of communication, as seen in business today, including e-mail, letters, memos, reports, proposals, and presentations. Upon completion of Business Communications, students will know how to plan, write, and revise communications for a variety of audiences, both in print and online.
Gain hands-on experience with the fundamentals of Office, like entering data, formatting, copying and pasting, basic formula construction, auto summing and more. This course will not only teach you the basics of Microsoft Office but will also teach you the thinking and mechanics of how to apply it to your everyday retail problems.
Identify the role of human resource management, including its scope and responsibilities. Students will examine the principles and methods used in the recruitment, selection, placement, and training of employees. Major laws, trends, and issues related to human resource administration will be discussed.
Learn essential skills for operating an effective business. Topics include employee productivity, project management, human resources and job design, forecasting, statistical process control and supply chain management.
Introduces students to key financial management topics that give insight into the issues and challenges facing financial managers every day. Examines the latest financial developments, including a discussion on IPOs as a broad topic and the sale of stock. This course delivers the solid understanding of financial management that a business student needs for future success.
College Success for All prepares students for success at Clover Park Technical College and beyond. This class is offered Pass/Fail utilizes CANVAS CPTC’s online learning management system to get students familiar with this learning environment. Designed to provide students with the basic skills to be successful in college, by developing connections with campus resources, faculty, staff and peers. The course includes 20 hours of classroom instruction and 20 hours of online and computer work. It includes, but is not limited to: study skills, learning styles, communication skills, time management, campus resources, test taking strategies, diversity and campus policies and procedures. This class also includes mandatory safety and FERPA training along with a component on using SALT for financial planning. Beginning in Fall 2016, this course is mandatory for all new students.