Academic Catalog

Retail Management Certificate

certificate Info at a Glance
Type
Certificate
Admission Dates
Summer, fall, winter and spring quarters.
Prerequisites
None.

This certificate endorsed by the Western Association of Food Chains (WAFC) provides grocery employees access to a consistent curriculum and also meets the needs of other segments of the retail industry.

The program serves both entry-level job candidates and incumbent employees. 

Program Length: The program is approximately three to six quarters long, depending on full or part-time attendance and the time students need to satisfactorily complete all graduation requirements.

Important Note: Taking the COMPASS test is not required for this certificate. 

Optional Electives

CAS 105, Keyboarding  3CR

RBM 123, Customer Services Strategies  5CR

RBM 129, Speaking for Success  5CR

RBM 133, Effective Selling  5CR

RBM 159, E-Commerce Principles  4CR

RBM 162, Social Media Marketing  5CR

RBM 164, Marketing Communications  5CR

RBM 166CAP, Successful Career Development  5CR

RBM 168, Consumer Behavior  5CR

RBM 201, Introduction to Business Etiquette  5CR

Certificate Requirements

Course NumberClass TitleCredits
RBM 105Fundamentals of Organizational Behavior3
RBM 107Marketing3
RBM 109Principles of Retailing3
RBM 111Essentials of Business Communication3
RBM 113CLBusiness Technology for Retail Applications3
RBM 115Human Resource Management3
RBM 117Principles of Management3
RBM 119Financial Management3
COLL 102College Success for All3
 Technical Credits27

Fundamentals of Organizational Behavior

Item #
RBM 105
Total Credits
3

Emphasizes the human factor in business, the job of the supervisor, human relations, the art of leadership and converting policy into action, job analysis and performance, how and when to discipline, and effective supervising techniques for a diverse workplace.

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Marketing

Item #
RBM 107
Total Credits
3

Discover the methods and techniques of marketing research and the principles on which they are based. Includes the elements of the research process, evaluation and effective presentation of findings.

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Principles of Retailing

Item #
RBM 109
Total Credits
3

Provides an introduction to retail management operations and merchandising. Covers retail target markets, trading area analysis and site selection, retail organization, buying, handling financial management of merchandise, development of retail image, customer service, and control of retail operations.

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Essentials of Business Communication

Item #
RBM 111
Total Credits
3

Prepares students to communicate effectively in business settings by helping them develop superior written and oral communication skills. This course focuses on traditional and web-based forms of communication, as seen in business today, including e-mail, letters, memos, reports, proposals, and presentations. Upon completion of Business Communications, students will know how to plan, write, and revise communications for a variety of audiences, both in print and online.

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Business Technology for Retail Applications

Item #
RBM 113CL
Total Credits
3

Gain hands-on experience with the fundamentals of Office, like entering data, formatting, copying and pasting, basic formula construction, auto summing and more. This course will not only teach you the basics of Microsoft Office but will also teach you the thinking and mechanics of how to apply it to your everyday retail problems.

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Human Resource Management

Item #
RBM 115
Total Credits
3

Identify the role of human resource management, including its scope and responsibilities. Students will examine the principles and methods used in the recruitment, selection, placement, and training of employees. Major laws, trends, and issues related to human resource administration will be discussed.

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Principles of Management

Item #
RBM 117
Total Credits
3

Learn essential skills for operating an effective business. Topics include employee productivity, project management, human resources and job design, forecasting, statistical process control and supply chain management.

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Financial Management

Item #
RBM 119
Total Credits
3

Introduces students to key financial management topics that give insight into the issues and challenges facing financial managers every day. Examines the latest financial developments, including a discussion on IPOs as a broad topic and the sale of stock. This course delivers the solid understanding of financial management that a business student needs for future success.

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College Success for All

Item #
COLL 102
Total Credits
3

College Success for All prepares students for success at Clover Park Technical College and beyond.  This class is offered Pass/Fail utilizes CANVAS CPTC’s online learning management system to get students familiar with this learning environment. Designed to provide students with the basic skills to be successful in college, by developing connections with campus resources, faculty, staff and peers.  The course includes 20 hours of classroom instruction and 20 hours of online and computer work. It includes, but is not limited to: study skills, learning styles, communication skills, time management, campus resources, test taking strategies, diversity and campus policies and procedures.  This class also includes mandatory safety and FERPA training along with a component on using SALT for financial planning. Beginning in Fall 2016, this course is mandatory for all new students.

Prerequisites
None, but required for all students.
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This page was last updated on August 04, 2016.