Academic Catalog

Computer Support Technician Certificate

certificate Info at a Glance
Type
Certificate
Estimated # of Quarters
This certificate is approximately 1 quarter long, depending on the time students need to satisfactorily complete all graduation requirements.
Admission Dates
Fall, winter, and spring quarters (sorry it is not offered in the summer quarter).
Prerequisites
None. Students should be able to use a computer to read the courseware online and be able to send e-mail.

This certificate is designed to prepare students for entry-level careers supporting computer users as a Computer Support Technician.  A Computer Support Technician performs a wide range of hands-on tasks for the computer user including computer installation, maintenance, troubleshooting, repair, retirement, and training.  Students will complete NSS 101 and NSS 105 (IT Fundamentals 1 and 2) in a hybrid learning environment.  Lectures, reading, exercises, and video demonstrations are all completed online.  Students will typically spend 3 or more hours outside of the classroom doing online learning for every hour spent in the classroom.  They should budget at least 10 hours per week for homework.  Students will meet in the classroom one day a week performing the hands-on skills  they learned through the online exercises.  The courses’ learning objectives roughly parallel those of the CompTIA A+ certification exam objective, though this is not an exam preparation program. Courses in this certificate transfer towards the Computer Networking & Information Systems Security (CNISS) AAT or AAS-T degree program.

Certificate Requirements

Course NumberClass TitleCredits
NSS 101IT Essentials I5
NSS 105CLIT Essentials II4
 Technical Credits9

IT Essentials I

Item #
NSS 101
Total Credits
5

Introduces students to the knowledge and skills necessary to competently install, build, configure, upgrade, troubleshoot and repair PC compatible hardware, including troubleshooting basic networks and Internet connectivity. Additionally, this course will cover the latest memory, bus, peripherals and wireless technologies.

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IT Essentials II

Item #
NSS 105CL
Total Credits
4

Introduces students to the knowledge and skills necessary to competently use, install, configure, upgrade, and troubleshoot current operating systems technologies.

Prerequisites
Successful completion of NSS 101 or instructor permission.
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This page was last updated on June 19, 2017.