Academic Catalog

Computer Help Desk Technician Certificate

certificate Info at a Glance
Type
Certificate
Estimated # of Quarters
This certificate is approximately 1 quarter long, depending on the time students need to satisfactorily complete all graduation requirements.
Admission Dates
Fall, winter, and spring quarters (sorry it is not offered in the summer quarter).
Prerequisites
Students should be familiar with navigating current Windows desktop operating systems.

This certificate is designed to prepare students for entry-level careers supporting computer users as a Computer Help Desk Technician.  A Computer Help Desk Technician performs a wide range of support tasks for the computer user including computer configuration, image deployment, troubleshooting, and training.  Students will complete NSS 120 and NSS 125 (Desktop Support 1 and 2) in a hybrid learning environment.  Lectures, reading, exercises, and video demonstrations are all completed online.  Students will typically spend 3 or more hours outside of the classroom doing online learning for every hour spent in the classroom.  They should budget at least 10 hours per week for homework.  Students will meet in the classroom one day per week performing the hands-on skills  they learned through the online exercises.  The courses’ learning objectives support the Microsoft Certified Solution Associate exam standards for the current desktop operating system, though this is not a certification preparation program. 

Courses in this certificate transfer towards the Computer Networking & Information Systems Security (CNISS) AAT or AAS-T degree program.

Certificate Requirements

Course NumberClass TitleCredits
NSS 120MS Desktop Support I5
NSS 125MS Desktop Support II4
 Technical Credits9

MS Desktop Support I

Item #
NSS 120
Total Credits
5

Introduces students to the knowledge, skills, and tasks necessary to troubleshoot basic problems computer users will face while running a desktop operating system.

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MS Desktop Support II

Item #
NSS 125
Total Credits
4

Introduces students to the knowledge, skills and tasks necessary to troubleshoot basic problems computer users will face related to configuring and maintaining applications running on a desktop operating system.

Co-requisites
Concurrently enrolled in NSS 120 or instructor permission.
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This page was last updated on June 03, 2016.